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Business change

New capabilities, of course, will only deliver their intended benefits if they are introduced effectively. In the short term, most of the FCN’s business change capacity will continue to be funded by the Transforming Forensics Programme since it is an integral part of the project budgets creating each new capability.

Operations will, however, provide FCN members with a modest but ongoing level of business change and account management support. This will include support:

  • as they onboard onto the FCN ICT platform, including communications material, readiness checklists and onsite assistance, as required;
  • as they adopt new FCN capabilities, building upon the toolkits described in the earlier chapter on Science;
  • as they adopt new process improvements or operating models introduced as part of the FCN;
  • generally, as part of the FCN’s ongoing commitment to meeting members’ needs.
Identifying and exploiting opportunities so members can meet future challenges by having the people, knowledge, skills and specialist tools and capabilities they will need.
Achieving and maintaining quality service with efficient, standardised processes, and to act as a single voice with key standards and accreditation stakeholders.
Maximising resilience and effectiveness through the design, introduction and maintenance of new ICT platforms, tools, operating models and business change support.
Designing, developing and maintaining a sustainable and forward-looking commercial marketplace for both traditional and digital forensic science